Satisfaction Guarantee

Effective Date: May 1, 2026

Christal Clear Showcases (“Christal Clear Showcases,” “CCS,” “we,” “us,” or “our”) stands behind the quality of its Dome Top and Flat Top Christal Clear Showcases. This Limited Warranty provides eligible customers with replacement coverage for qualifying damage or unacceptable scratching to individual showcase tops, subject to the terms, conditions, exclusions, and claim procedures set forth below.

1. Warranty Coverage Period

This Limited Warranty is effective for one (1) year from the date of purchase.

To qualify for coverage, the applicable Dome Top or Flat Top Christal Clear Showcase must have been purchased:

  • Directly from Christal Clear Showcases; or
  • From an authorized Christal Clear Showcases vendor.

The warranty period begins on the date shown on the original sales receipt or other valid proof of purchase.

2. What This Limited Warranty Covers

During the one (1) year warranty period, Christal Clear Showcases will provide a replacement showcase top at no charge for a qualifying Dome Top or Flat Top Christal Clear Showcase top that is:

  • Damaged; or
  • Scratched to an extent that Christal Clear Showcases reasonably determines to be unacceptable.

This coverage applies only to the showcase top and does not constitute a warranty for the entire showcase or any other component.

Replacement Limit

Warranty replacement is limited to a maximum of three (3) individual showcase tops per order. 

Warranty replacement is limited to one showcase top per showcase ordered.

Christal Clear Showcases reserves the right to review each warranty claim and determine whether the reported damage or scratching qualifies for replacement under this Limited Warranty.

3. Return Authorization Required

All warranty returns require prior authorization from Christal Clear Showcases.

Customers do not need to return damaged showcase tops. Replacement tops require written Return Authorization approval from CCSC via email.

To request authorization, send an email to: Returns@ccshowcases.com

The email subject line must be: Return Authorization

The request must include all of the following:

  1. A copy of the original sales receipt or other valid proof of purchase;
  2. Clear photo(s) showing the damaged or scratched showcase top(s);
  3. The customer’s full name; and
  4. The customer’s complete mailing address.

Incomplete requests may delay the review and processing of the warranty claim.

4. Warranty Claim Review

Upon receipt and review of the required information, Christal Clear Showcases will respond by email with one of the following:

  • Return Authorization Approved; or
  • Return Authorization Denied.

If the claim is approved, the authorization email will include an electronic invoice for the applicable return/replacement shipping costs.

Return and shipping costs are the responsibility of the customer and must be paid before replacement top(s) are shipped.

Christal Clear Showcases will ship approved replacement top(s) to the mailing address provided with the warranty claim after the applicable shipping invoice has been paid.

5. What This Limited Warranty Does Not Cover

This Limited Warranty does not cover:

  • Dome Top or Flat Top Christal Clear Showcases, or other CCS product, purchased from an unauthorized third party;
  • Showcase tops or showcases for which the customer cannot provide satisfactory proof of purchase;
  • Products other than eligible Dome Top and Flat Top Christal Clear Showcases;
  • Products purchased outside the one (1) year warranty period;
  • Shipping or return shipping costs; or
  • Damage or scratching that does not meet CCS’s reasonable determination of qualifying damage or unacceptable scratching.

6. Proof of Purchase

A valid sales receipt or other documentation acceptable to Christal Clear Showcases is required to establish eligibility for warranty coverage.

The proof of purchase must reasonably identify the purchase and establish that the product was purchased within the applicable one (1) year warranty period.

Christal Clear Showcases reserves the right to verify purchases made through authorized vendors.

7. Transferability

This Limited Warranty applies to the original purchaser and is not transferable to subsequent owners or purchasers unless otherwise authorized in writing by Christal Clear Showcases.

8. No Cash or Refund Alternative

Warranty coverage is provided in the form of an eligible replacement showcase top. This Limited Warranty does not provide for a cash refund, credit, or other monetary compensation in lieu of an approved replacement, except where required by applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Christal Clear Showcases’ responsibility under this Limited Warranty is limited to the repair or replacement of an eligible showcase top as expressly described in this policy.

10. Changes to This Limited Warranty

Christal Clear Showcases reserves the right to modify or update this Limited Warranty for purchases made on or after the effective date of the revised policy. Any modification will not retroactively eliminate warranty rights applicable to an eligible purchase made under a prior version of the policy, except as permitted by applicable law.

11. Contact Information

For questions regarding this Limited Warranty or to initiate a warranty claim, contact:

Christal Clear Showcases
Email: Returns@ccshowcases.com
Subject Line: Return Authorization